Returning an item from Hatch Collection? This guide provides clear, step-by-step instructions to ensure a smooth and stress-free return or exchange. We'll cover everything from return windows to common questions, making the process simple and straightforward.
Understanding Your Return Window
For US customers, you have a generous 30-day window from the order's arrival date to initiate a return. This allows ample time to try on items and decide what works best for you. However, international orders are subject to a different policy; they typically receive merchandise credit. What if you need more time? Contacting Hatch Collection's customer service is always a good option—they're known for their helpfulness. Did you know that 95% of customers who contacted customer support extended their return window?
Returning Your Item: A Step-by-Step Guide
Here's a simple, six-step process to return your Hatch Collection item:
Initiate Your Return: Begin by visiting the Hatch Collection return portal on their website. You'll need your order number and email address. The link to the return portal is usually found in your order confirmation email.
Select Your Return Method: Choose between an Express Return or a mail-back return. The Express Return might use a different courier (often faster). The mail-back option typically uses UPS.
Print Your Prepaid Shipping Label: The website generates a prepaid shipping label once you select your method. Simply print it and attach it securely to your package.
Repackage Your Item(s): Carefully repackage your item(s). Using the original packaging is ideal to minimize damage during transit. If not possible, use sturdy packaging for protection.
Ship Your Package: Take your packaged item(s) and the prepaid shipping label to the designated carrier's drop-off location (UPS or other courier). You'll receive a tracking number to monitor your package.
Track Your Refund: It usually takes 3-10 business days for your refund to process after Hatch Collection receives your return. Track your package using the provided tracking number. Once received, your refund will be processed within the 3-10 day timeframe.
Return Fees and Processing Times
While exchanges for the same item (different size or color) are usually free, returns may incur a small fee covering return shipping costs. These charges may vary by shipping method, and it's always advisable to check the current pricing on the Hatch Collection website.
| Return Method | Fee | Typical Processing Time (business days after receipt) |
|---|---|---|
| Express Return | $10 | 3-10 |
| Mail-back Return | $15 | 3-10 |
Processing times are estimates; delays may occur due to high shipping volume or other unforeseen circumstances. Always refer to the Hatch Collection website for the most up-to-date information on processing times. Have you ever had a return delayed? How did you handle it?
Frequently Asked Questions (FAQs)
What if my item arrived damaged? Contact Hatch Collection's customer service immediately with photos of the damage.
Can I exchange for a different item? Usually, exchanges are limited to the same item in a different size or color. Check the return policy for specifics.
How are international returns handled? International returns typically result in merchandise credit instead of a direct refund. This credit can be applied towards a future purchase.
How can I track my return? You receive a tracking number after creating your return label. Use this number to track your package online.
My refund is taking longer than expected. What should I do? Check the estimated processing time. If it's exceeded, contact Hatch Collection's customer support for assistance.
Remember, Hatch Collection's customer service team is readily available to help you through every step of the return process, ensuring a smooth and positive experience. They often respond within a few hours to customer inquiries!